Privacy Policy

Privacy policy for

Holdsworth Chocolates Ltd will be what is known as the ‘controller’ of the personal data you provide to us. Our company registration number is 3984917 and our registered address is: Holdsworth Chocolates LTD, The Chocolate Factory, Unit 11, Deepdale Business Park, Ashford Road, Bakewell, Derbyshire DE451GT

Unless otherwise agreed with you, we will only collect basic personal data about you, which does not include any special categories of personal information about you (often known as ‘sensitive personal data’). This information does, however, include the likes of your name, address and email address which can be used to identify you.

At Holdsworth Chocolates Ltd. we are committed to safeguarding and preserving the privacy of our visitors. We will only use the information that we collect about you lawfully in accordance with such legislation as the General Data Protection Regulation (GDPR) and The Privacy and Electronic Communications (EC Directive) Regulations 2003.

This Privacy Policy explains how we collect your data and what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site.

How does Holdsworth Chocolates collect your personal information:


We may collect your personal data from one of the following ways:


  1. When you purchase Chocolates from our shop
  2. When you purchase Chocolates from our website
  3. When you purchase Chocolates from an external tasting delivered by us
  4. When you enter a prize draw
  5. When you sign up to our marketing communications either in store or through our website.

The sort of information we may collect about you:

The information we collect is just for Holdsworth Chocolates Ltd. and we do not release your information to third parties (other than where necessary to perform a service, such as courier companies carrying out your delivery). We will not email you unless you have given us your consent, and you always have the option not to be included and to remove yourself from our mailing lists.

In addition to personal information, we may store transaction history for purchases either through our website or in store.


We do not retain information relating to credit or debit cards. We use third party WorldPay (UK) LTD. for secure payments for online transactions. To view their privacy policy, click here:

We also use PayPal, their privacy policy is here: PayPal Privacy Policy

Why we collect your information:

We need to know basic personal data to provide you with the service you have engaged us to provide and to assert our right to be recompensed in return for these services, as per the service agreement we have with you. If you do not provide this information, then we will be unable to provide the services you have requested. We will not collect any personal data from you that we do not need in order to provide and oversee the services we have agreed to provide with you.


The type of information we may collect about you includes:

  • Your name • Address • Telephone number • E-mail address • Your previous purchase history


What we do with it:

All the personal data we hold about you will be processed by our staff in the United Kingdom and no third parties will have access to your personal data unless there is a legal obligation for us to provide them with this or a necessity to carry out the services which you have engaged us to provide. For example, name and delivery information will be passed to a third-party courier if you wish for your chocolates to be couriered. Please be aware, however, that your information may be stored on a cloud-based system whose servers are located within the European Union.

For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the Police, other public or private sector agencies or representative bodies in accordance with the relevant legislation. Information shared in this way will not be used for marketing purposes.


How long we keep it:

We will generally keep your personal data for a minimum of 6 years, after which time it will be destroyed if it is no longer required for the lawful purpose(s) for which it was obtained. If you consent to marketing, any information we use for this purpose will be kept with us until you notify us that you no longer wish to receive this information.


What we would like to do with it:


  1. We would like to send you information about our products and services, by post, telephone, email & SMS.


Please note that if you consent to being sent our marketing information via email then your data will be shared with and you will be contacted by the third-party organisation MailChimp, who will make this contact on our behalf (


How to unsubscribe, delete or retrieve the information we hold about you:


If at any point you wish to see the information we hold about you, if you wish to stop receiving our marketing or wish for us to delete your information then there are several things you can do.


  1. You can phone the factory on 01629 813573 and speak to any member of the team.
  2. You can click ‘unsubscribe’ to any marketing information which we send to you.

Use of cookies:

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer to assist us in improving our website. We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever.

You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.


Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at